I spent today trying to get the queue down to zero
You start at the top and work your way down.
The problem is, that by the time you are finished, another batch of 10-15 issues has come up in the meantime. Well the more I answer the more I learn. And knowing is half the battle...
Tomorrow I have 4 hours of customer support at the startup. Including a meeting with the development team lead.
Which is then followed by a 7 or 8 hour IT relocation job. Sounds like it's some kind of financial institution. I have been forewarned that I will need a valid photo ID for admitance. Luckily the evening gig is just a block or two from my day gig. I better get a good rest tonight and eat my wheaties.
I am broke right now, but in a few weeks I'll be way ahead of my bills.
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